by Beverley
(Montreal Canada)

FOR ALL WHO WISH A REFUND - The Office of Consumer Affiars states that:

When purchasing a product on the internet is there a 30 day refund policy by law
So when asking a refund from your Credit Card Holder Company, you can quote this...
Hope this helps.

Thank you for your email concerning online shopping and refund policies. The Office of Consumer Affairs and Business Regulation provides consumers with basic information about their rights and responsibilities.

Each online merchant can have a different refund/return policy, you will need to read the disclosed policy carefully. There is no law that guarantees a 30 day refund policy. Merchants are not obligated to accept items for refund, exchange, or credit.

However, under the Massachusetts Implied Warranty of Merchantability law, merchants cannot use its disclosed policy to refuse the return of defective merchandise and must allow you the choice of repair, replacement, or refund.

I hope you find this information helpful.


Karlayne P.
Consumer Information Specialist

**********Your Inquiry**********

Company Info (if applicable):


Consider this a: Complaint

When purchasing a product on the internet is there a 30 day refund policy by law


Average Rating starstarstarstarstar

Click here to add your own comments

Aug 08, 2011
Refund re
by: Crowwolff

I am trying to get refunded. They are currently saying:
We have a no refund policy for Traffic Phoenix as we have every confidence that it works and can achieve great results.

We are happy to walk you through any issues you may be having with the software at this time.

If you send us your Skype details and location, a member of our team will be in contact to help get you set up.


Aug 03, 2011
by: Beverley (Canada)

Refunds may be granted up to 30 days from purchase

All Plimus Sellers (product and service providers) are required to provide full, unconditional refunds to Customers up to 30 days from the day of purchase.

Customers may be asked to provide a valid reason for claiming a refund.

Plimus provides a transparent online resolution procedure for settling disputes and may direct refund requests through that channel so that product and service providers may make alternative suggestions for resolving such requests.

Between 31 ? 60 days after date of purchase

After the first 30 days have elapsed, a refund request will normally not be accepted unless there are convincing reasons justifying a refund.

During this period, Plimus will usually require a Customer to provide a satisfactory explanation as to why a refund is merited and why the request was not made earlier. Plimus will refer the request to the product or service provider before determining whether or not a refund should be granted.

A product or service provider may decide to give a refund during this period.

Plimus may still consider the validity of refund claims up to a period of 60 days from the date of purchase and may issue a refund at its absolute discretion.

After 60 days purchase is deemed to be final

After a period of more than 60 days since the date of purchase, the transaction will be regarded as final. Plimus will normally decline to grant a refund, except in special circumstances. It will however pass any dispute or request information on to the relevant product or service provider who may still decide to grant a refund or partial refund.


A refund can only be credited to the original account from which payment was made. If such account is closed, then no refund can be granted.

Plimus may take steps to restrict customers that make repeated purchases and requests for refunds from making further purchases through Plimus.

Dispute resolution procedures

The Plimus dispute system is designed to help both sellers and customers resolve disputes in a polite and amicable manner. Failure or delay in dealing with dispute processes may result in the matter being decided by Plimus.

Other reasons for cancellation

Plimus reserves the right to cancel a transaction in order to comply with credit card industry regulations, payment processor and banking rules, or the need to comply with legal requirements, intellectual property rights, court orders and law enforcement agencies.

Refunds may also take place as a result of a processing error, technical problem, chargeback, threat of chargeback or any fraudulent transaction or situation which Plimus reasonably considers to be potentially fraudulent, unlawful, or in breach of Plimus? prohibited items & DCMA policy or privacy policy.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Submit Your Own User Review .