Traffic Phoenix Scam: Refund Guidelines
Unfortunately, I fell for this too good to be true scam as well, and this software caused numerous errors on my laptop and at one point it blue screened. To add insult to injury their support team followup is terrible to say the least, in some cases taking days for them to respond. But, I think that I am on the road to a refund.
For all of the people that have said that Traffic Phoenix (TP), will not issue them a refund, please go to http://trafficphoenix.com/go and note the refund policy clearly stated at the bottom of the page. Please save this page as a PDF, as Traffic Phoenix will no doubt remove this URL shortly. If you do not have a pdf creator, CutePDF Writer is a FREE PDF creator program, download it as soon as possible.
Also, keep all records of your e-mail correspondences with Traffic Phoenix, they will come in handy later. I saved my e-mail from TP customer rep "Felicity" (no doubt an alias). After I requested a refund, she blatantly states in the e-mail that TP does not offer a refund policy.
If you purchased the software through SWREG, in order to request a refund, e-mail firstname.lastname@example.org (include your order number in the subject line of your e-mail). Do Not e-mail email@example.com. E-mailing firstname.lastname@example.org will only give you an automated e-mail reply.
If you ordered the product through Plimus, from what I understand from reading other threads, is you can call the company directly and request a refund. The phone number of Plimus is 866-312-7733, then press 0.
If you paid through PayPal, file an official claim. If you charged the order to your credit card, just call your credit card company and request a charge back. For a debit card purchase, contact your bank directly.
In addition to requesting a refund, file a complaint with the FTC (http://www.ftc.gov) and Internet Crime Complaint Center (http://www.ic3.gov) as well.
I really hope this helps at least one person. Please fwd and paste this comment to every related forum that you can find.
Good Luck Everyone!